Get Help: Students and Participants
Contacting Technical Support
Current NDSU Students
- Contact the ITS Helpdesk at 701-231-8685, or by email at ndsu.helpdesk@ndsu.edu.
Students/Participants enrolled in DCE courses only
- Contact Karen Murie, 701-231-8638, or by email at karen.murie@ndsu.edu.
Technical Requirements for Online Courses (using Blackboard)
Online courses through Distance & Continuing Education are provided through the Blackboard system. Read about system requirements and other software here.
Campus Connection Help for Students
In general, students should use the Campus Connection (PeopleSoft) system to register and/or drop courses. These actions must be done according to set University deadlines, or by special permission.
- Academic Deadlines: A link to the NDSU Office of Records and Registration Deadlines page, which maintains up-to-date academic schedules.
- How to Login to Campus Connection:
- New Students:
New students are notified either by email or postal mail of their Campus Connection User ID after making application. This may have been sent by NDSU or by another North Dakota institution to which you applied. If you already have used a UserID and Password to access Campus Connection at another College or University in North Dakota, you will be able to use these at NDSU as well. - Begin with the NDUS Enrollment Process, to verify that you have access to the system:
- Go to the NDUS Enrollment web page at http://enroll.nodak.edu
- Select the "Continue" button to verify agreement with the terms of use
- Supply your last name and EMPLID in the text boxes provided
- Follow on-screen prompts to complete the enrollment process
- Instructions for Current Students on Campus
- Students in DCE 600 Courses Only
Students enrolled in a 600 course through Distance and Continuing Education are manually enrolled in your course website by DCE staff. Please contact Karen Murie, karen.murie@ndsu.edu, for more information.
- New Students:
- ADD or DROP a course: Campus Connection instructions
- Viewing Grades: Obtain an Unofficial Transcript (View Grades Online)
- Other Campus Connection Student Help Pages (Scroll down from top of page to see menu of available help documents).
Blackboard
This is the LMS (learning management system) used by NDSU to host and power all course web sites.
Help Documents Online:
- How to Login to Blackboard
- Using the Blackboard Assignment Feature to Hand In Homework
- Using the Blackboard Discussion Board
- Using Blackboard to View Grades
- Getting Access to a Blackboard Course: You must be enrolled in the course to gain access to the Blackboard site. Contact your course instructor for further information if you are having difficulty accessing a course site.
Wimba Collaboration Suite
The Wimba Collaboration Suite includes a virtual classroom - live voice and video at a distance - podcasting, voice discussion, and instant messaging features that are integrated with Blackboard, in a familiar, easy-to-use interface. Instructors may use Wimba to include a live discussion in your Blackboard course, or to provide you with pre-recorded lecture material for viewing.
Wimba 24/7 Technical Support
Phone: 1-866-940-0065
Email: technicalsupport@wimba.com
Help Documents Online:
- Quick Start Guide - General System and Equipment Requirements for Wimba Classroom
- Quick Start Guide - Student Guide to Using Wimba Classroom
Wimba Pronto - Instant Messaging and So Much More!
What is it?
Pronto, also part of the Wimba Collaboration Suite, is an instant messenger provided as an additional feature to instructors and students using Blackboard. Instant messaging is a synchronous, or "live", form of communication between two (or more) people, based on typed text. It differs from email largely insofar as messages are exchanged simultaneously. The newest version of Pronto also provides additional useful features including a whiteboard, desktop application sharing, and video chat. Use Pronto to provide virtual office hours, provide tutorial instruction, or as a way for students to have informal class or project meetings.
One of the main differences between Pronto and other instant messaging programs (such as AOL or Microsoft Instant Messenger) is that Pronto is synchronized with Blackboard, so it is very easy to find classmates and instructors. Once it has been installed on your computer, you do not need to be logged into Blackboard to use Pronto.
How to use it?
Quick Start Guide - How to Download and Install Pronto
Pronto Official Support Documentation and Training Online
Access official user guides and instructional demos at
- Students: http://www.wimba.com/services/students/
- Instructors: http://www.wimba.com/services/instructor/
FAQ's
How do I request an Official transcript from NDSU?
Official transcripts are now available through an online ordering system. Information and instructions are available here.
How do I view my account balance (using Campus Connection)?
Account information is provided through the Campus Connection system. Read complete information and instructions about viewing account balances and making payments here.
How to Save Documents in Microsoft Word/Office 97-2003 Format:
Microsoft Office 2007 is a major update to the office suite. Word and other programs in the suite will use new document formats. Word 2007 saves files in the .docx format, which is different from the .doc format used in Word 97-2003. The new document format in Word 2007 can cause difficulties when it comes time to share your documents electronically. So, if you upgrade to Word 2007, you should consider changing the save settings. You can save your documents in a format that is compatible with earlier versions of Word. That way, you won't have any problems sharing documents. Step-by-step instructions are available here...